WebDesires

Our GDPR / Privacy Policy

Last Updated: 22-05-2018

We aim to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR) as well as our professional guidelines and requirements.

The data controller is WebDesires; who manages and protects data on behalf of the clients, however clients also have access to modify / change and remove data where possible.

This privacy notice is available by email on request.

You will be asked to provide personal information when Billing with WebDesires or when WebDesires is accessing your services or web host if you are using third-party services.

 

The categories of data we process are

  1. Personal Information such as name, address and contact details for the purpose of billing.
  2. Sensitive login credentials to services such as web hosting as requested and for the purpose of working with you on the required project.

 

We never pass or share any data to any third-parties unless where requested if we are working alongside any other representatives you request us to work with such as with an SEO provider for example. We will always request the client’s approval before sharing any information with another representative.

 

The storage of data is as follows

  • Personal data is stored within the UK / EU whether in digital or hard-copy format.
  • Sensitive login details such as service logins and FTP / Server credentials are stored in an encrypted database (KEEPASS) and are only accessible by the developers and employees of WebDesires for strict use for work only.

 

The lawful basis of processing personal data such as name, address and contact details are

  • Consent of the Data Subject.
  • For Tax and VAT requirements.
  • For legal obligations.
  • For purposes of any contractual agreement.

 

The lawful basis of processing sensitive data such as sensitive login details for third-party services are

  • For the purpose of performing the required work.
  • For maintenance and providing smooth operation for the client where necessary.

 

You have the following personal data rights

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (clinical records must be retained for a certain time period)
  • The right to restrict processing
  • The right to data portability
  • The right to object

 

Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website.

 

Here are some practical examples of your rights:

  • If you are a client of WebDesires you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of any data we have stored about you within one month.
  • If you are not a client of WebDesires you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

 

If you have any comment, suggestion or a complaint about your data processing, we take complaints very seriously. Contact us via any details below:

WebDesires
22 Avenue Road,
Heath Hayes, Staffordshire
WS12 2DY

Call Us: 0121 318 6336
Skype: WebDesires
Email: gdpr@webdesires.co.uk

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

 

Website Development

Your website falls under the ownership of your business, and no matter what tools it uses to collect, store and process data, you will be defined as the controller and therefore held accountable for any GDPR rule breaches.

However, we build and maintain websites and infrastructure using the best possible practices as far as security and processing is concerned, any adjustments or information needed on how your website or system operates and stores information we can provide documentation for you for an additional cost.

 

WebDesires Hosting

Please see our WebDesires Hosting GDPR Privacy Policy.

 

Website Privacy Policy

This privacy policy sets out how WebDesires uses and protects any information that you give WebDesires when you use this website.

WebDesires is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and will not be used or shared with third-parties without your express consent or request.

WebDesires may change this policy from time to time by updating this page. So you should make sure to check this page periodically and look out for our last updated at the top of this page.

 

What we collect

We may collect the following information:

  • name and job title.
  • contact information including email address and telephone number.
  • demographic information such as location, address and nationality.
  • other information relevant to providing you the service you require from us.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, this information is used in order to provide the service you require, and is discarded once appropriate or upon request at any time.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us using live chat, skype, telephone or by writing to our business address.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.